{"id":20789,"date":"2021-08-11T15:07:53","date_gmt":"2021-08-11T13:07:53","guid":{"rendered":"http:\/\/blogs.emuca.com\/nblog\/cat\/sem-categoria\/5-chaves-para-trabalhar-a-atencao-ao-cliente-na-sua-loja-de-ferragens\/"},"modified":"2021-08-11T15:07:54","modified_gmt":"2021-08-11T13:07:54","slug":"5-chaves-para-trabalhar-a-atencao-ao-cliente-na-sua-loja-de-ferragens","status":"publish","type":"post","link":"https:\/\/blog.emuca.com\/pt-pt\/cat\/actualidad-pt\/5-chaves-para-trabalhar-a-atencao-ao-cliente-na-sua-loja-de-ferragens\/","title":{"rendered":"5 chaves para trabalhar a aten\u00e7\u00e3o ao cliente na sua loja de ferragens"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20789\" class=\"elementor elementor-20789 elementor-17317\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03015cd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"03015cd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c6ea011\" data-id=\"c6ea011\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08a3079 elementor-widget elementor-widget-text-editor\" data-id=\"08a3079\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A <strong>aten\u00e7\u00e3o ao cliente<\/strong> \u00e9 chave para conseguir que qualquer neg\u00f3cio funcione adequadamente. Que se estabilize, cres\u00e7a e consiga assentar-se no seu sector. Portanto nas lojas de ferragens acontece exactamente a mesma coisa. O cliente \u00e9 tudo para n\u00f3s e, por essa raz\u00e3o, devemos saber como trat\u00e1-los e geri-los devidamente.<\/p>\n<p>Neste post, vamos dar-lhe 5 chaves para que possa trabalhar e melhorar o servi\u00e7o ao cliente da sua loja de ferragens. Por isso, tome nota e\u2026 prepare-se para o \u00eaxito!<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63cff9a elementor-widget elementor-widget-image\" data-id=\"63cff9a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"360\" src=\"https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/ferreteria.jpeg\" class=\"attachment-large size-large wp-image-17172\" alt=\"imagen ferreter\u00eda con clientes\" srcset=\"https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/ferreteria.jpeg 658w, https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/ferreteria-300x169.jpeg 300w\" sizes=\"(max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7086dc elementor-widget elementor-widget-text-editor\" data-id=\"b7086dc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>1. A import\u00e2ncia de um bom servi\u00e7o ao cliente<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff8bccd elementor-widget elementor-widget-text-editor\" data-id=\"ff8bccd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A <strong>aten\u00e7\u00e3o ao cliente<\/strong> <strong>numa loja de ferragens<\/strong> engloba muito mais do que um bom produto. \u00c9 a informa\u00e7\u00e3o que se lhe d\u00e1 ao cliente, a forma de trat\u00e1-lo e, evidentemente, o servi\u00e7o p\u00f3s-venda que oferecemos.<\/p>\n<p>Portanto, tudo no seu conjunto resulta imprescind\u00edvel. E faze-lo correctamente \u00e9 sin\u00f3nimo de obten\u00e7\u00e3o de objetivos.<\/p>\n<p>O bom servi\u00e7o ao cliente \u00e9 importante porque ajuda a captar e a fidelizar os clientes, porque proporciona seguran\u00e7a, confian\u00e7a e posicionamento positivo da loja de ferragens. Tamb\u00e9m faz com que os valores da empresa se assentem, que a imagem melhore e que o p\u00fablico de uma forma geral prefira acudir ao seu neg\u00f3cio, dado que \u00a0sabe que ali ir\u00e3o satisfazer todas as necessidades que possa ter.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa7907f elementor-widget elementor-widget-text-editor\" data-id=\"fa7907f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #ff9900;\"><a style=\"color: #ff9900;\" href=\"https:\/\/www.emuca.pt\/blog\/cat\/tendencias\/como-fidelizar-os-seus-clientes-e-conseguir-que-voltem-a-sua-loja-de-ferragens\/\">-Pode-lhe interessar: Como fidelizar os seus clientes e conseguir que voltem \u00e0 sua loja de ferragens-<\/a><\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2796ea0 elementor-widget elementor-widget-text-editor\" data-id=\"2796ea0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>2. O tratamento para com o cliente<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d462e61 elementor-widget elementor-widget-text-editor\" data-id=\"d462e61\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Um mau tratamento para com os clientes, e a m\u00e1 aten\u00e7\u00e3o ao cliente, costuma ser o principal motivo de perda de clientela. E \u00e9 que estima-se que dois de cada tr\u00eas clientes perdidos seja consequ\u00eancia disso.<\/p>\n<p>Um bom tratamento significa que os empregados que estejam em contacto com o p\u00fablico sejam educados, resolutivos, r\u00e1pidos e eficientes. Que proporcionem as solu\u00e7\u00f5es aos problemas ou, que pelo menos tentem e, como \u00e9 evidente, que ofere\u00e7am uma aten\u00e7\u00e3o personalizada para cada um deles.<\/p>\n<p>Na sua loja de ferragens deve garantir que estes requisitos se cumpram. E, assim conseguir\u00e1 evitar a fuga de clientes, aumentar\u00e1 a sua carteira e ser-lhe-\u00e1 muito mais simples continuar a obter os lucros esperados.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c32bef elementor-widget elementor-widget-video\" data-id=\"8c32bef\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=xU2RjF1NbOc&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b69b4e elementor-widget elementor-widget-text-editor\" data-id=\"2b69b4e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>3. Segmenta\u00e7\u00e3o e especializa\u00e7\u00e3o<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-745bcba elementor-widget elementor-widget-text-editor\" data-id=\"745bcba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Lembre-se que o cliente que acode \u00e0 sua loja de ferragens est\u00e1 \u00e0 procura de um produto em concreto ou aconselhamento para algo que tem em mente mas que n\u00e3o sabe como desenvolve-lo nem o que \u00e9 preciso para faz\u00ea-lo. Por essa raz\u00e3o a especializa\u00e7\u00e3o dos seus empregados e assessores \u00e9 decisiva. Saber como guia-los e oferecer-lhes todas as solu\u00e7\u00f5es aos seus problemas ou d\u00favidas resulta fundamental para conseguir um <strong>servi\u00e7o ao cliente<\/strong> inigual\u00e1vel.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b961b5 elementor-skin-carousel elementor-arrows-yes elementor-pagination-type-bullets elementor-pagination-position-outside elementor-widget elementor-widget-media-carousel\" data-id=\"5b961b5\" data-element_type=\"widget\" data-settings=\"{&quot;skin&quot;:&quot;carousel&quot;,&quot;effect&quot;:&quot;slide&quot;,&quot;show_arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;speed&quot;:500,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;loop&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]}}\" data-widget_type=\"media-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t<div class=\"elementor-main-swiper swiper\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"tornillo\" style=\"background-image: url(&#039;https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/Screenshot-22-1.png&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"soporte estante\" style=\"background-image: url(&#039;https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/Screenshot-23-1.png&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"tuerca\" style=\"background-image: url(&#039;https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/Screenshot-24-1.png&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Anterior<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Next<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0959d9e elementor-widget elementor-widget-text-editor\" data-id=\"0959d9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>4. Mais al\u00e9m de satisfazer as suas necessidades: aten\u00e7\u00e3o ao cliente personalizada<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a6f161 elementor-widget elementor-widget-text-editor\" data-id=\"8a6f161\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Cada cliente \u00e9 \u00fanico, imprescind\u00edvel e, acima de tudo, diferente. Por isso trate de cada um deles de forma personalizada. Resolva as suas d\u00favidas, consultas ou reclama\u00e7\u00f5es avaliando cada detalhe em particular.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-648b60d elementor-widget elementor-widget-html\" data-id=\"648b60d\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-a3d92d4e-7561-4ff4-94f4-6b0a2a04130f\"><span class=\"hs-cta-node hs-cta-a3d92d4e-7561-4ff4-94f4-6b0a2a04130f\" id=\"hs-cta-a3d92d4e-7561-4ff4-94f4-6b0a2a04130f\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/4071763\/a3d92d4e-7561-4ff4-94f4-6b0a2a04130f\"  target=\"_blank\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-a3d92d4e-7561-4ff4-94f4-6b0a2a04130f\" style=\"border-width:0px;\" height=\"360\" width=\"720\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/4071763\/a3d92d4e-7561-4ff4-94f4-6b0a2a04130f.png\"  alt=\"Nueva llamada a la acci\u00f3n\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(4071763, 'a3d92d4e-7561-4ff4-94f4-6b0a2a04130f', {\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5429d76 elementor-widget elementor-widget-text-editor\" data-id=\"5429d76\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>5. Fideliza\u00e7\u00e3o: fa\u00e7a com que o seu cliente volte<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf4b5d1 elementor-widget elementor-widget-text-editor\" data-id=\"bf4b5d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A fideliza\u00e7\u00e3o \u00e9 garantia de \u00eaxito. Disso n\u00e3o h\u00e1 d\u00favida. Um cliente feliz e satisfeito com a <strong>aten\u00e7\u00e3o ao cliente da sua loja de ferragens<\/strong> ser\u00e1 um cliente que volta e que, al\u00e9m disso, nos recomenda aos seus amigos, familiares ou conhecidos e em todas as plataformas digitais das que forme parte.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A aten\u00e7\u00e3o ao cliente \u00e9 chave para conseguir que qualquer neg\u00f3cio funcione adequadamente. Que se estabilize, cres\u00e7a e consiga assentar-se no seu sector. Portanto nas lojas de ferragens acontece exactamente a mesma coisa. O cliente \u00e9 tudo para n\u00f3s e, por essa raz\u00e3o, devemos saber como trat\u00e1-los e geri-los devidamente. Neste post, vamos dar-lhe 5 &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/blog.emuca.com\/pt-pt\/cat\/actualidad-pt\/5-chaves-para-trabalhar-a-atencao-ao-cliente-na-sua-loja-de-ferragens\/\" class=\"more-link\">Continuar a ler <span class=\"screen-reader-text\">&#8220;5 chaves para trabalhar a aten\u00e7\u00e3o ao cliente na sua loja de ferragens&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":17310,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[59],"tags":[],"class_list":["post-20789","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualidad-pt","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 chaves para trabalhar a aten\u00e7\u00e3o ao cliente na sua loja de ferragens - Emuca blog<\/title>\n<meta name=\"description\" content=\"Aqui est\u00e3o as melhores dicas para um bom servi\u00e7o ao cliente na sua loja de ferragens. 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