{"id":20781,"date":"2021-08-11T14:56:26","date_gmt":"2021-08-11T12:56:26","guid":{"rendered":"http:\/\/blogs.emuca.com\/nblog\/cat\/non-classifiee\/5-cles-pour-ameliorer-le-service-client-dans-votre-quincaillerie\/"},"modified":"2021-08-11T14:56:26","modified_gmt":"2021-08-11T12:56:26","slug":"5-cles-pour-ameliorer-le-service-client-dans-votre-quincaillerie","status":"publish","type":"post","link":"https:\/\/blog.emuca.com\/fr\/cat\/dernieres-nouvelles\/5-cles-pour-ameliorer-le-service-client-dans-votre-quincaillerie\/","title":{"rendered":"5 cl\u00e9s pour am\u00e9liorer le service client dans votre quincaillerie"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20781\" class=\"elementor elementor-20781 elementor-17317\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03015cd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"03015cd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c6ea011\" data-id=\"c6ea011\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08a3079 elementor-widget elementor-widget-text-editor\" data-id=\"08a3079\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Le<strong> service client<\/strong> est la cl\u00e9 du bon fonctionnement de toute entreprise. Qu\u2019elle se stabilise, se d\u00e9veloppe et parvienne \u00e0 s\u2019imposer dans son secteur. C\u2019est exactement la m\u00eame chose dans les quincailleries. Le client est tout et, par cons\u00e9quent, nous devons savoir comment le traiter et le g\u00e9rer correctement.<\/p>\n<p>Dans ce post, nous allons vous donner 5 cl\u00e9s pour que vous puissiez travailler et am\u00e9liorer le service client de votre quincaillerie. Alors, prenez note et pr\u00e9parez-vous \u00e0 r\u00e9ussir\u00a0!<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63cff9a elementor-widget elementor-widget-image\" data-id=\"63cff9a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"360\" src=\"https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/ferreteria.jpeg\" class=\"attachment-large size-large wp-image-17172\" alt=\"imagen ferreter\u00eda con clientes\" srcset=\"https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/ferreteria.jpeg 658w, https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/ferreteria-300x169.jpeg 300w\" sizes=\"(max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7086dc elementor-widget elementor-widget-text-editor\" data-id=\"b7086dc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>1. L\u2019importance d\u2019un bon service client<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff8bccd elementor-widget elementor-widget-text-editor\" data-id=\"ff8bccd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Le <strong>service client dans une quincaillerie<\/strong> englobe bien plus qu\u2019un bon produit. Il s\u2019agit des informations donn\u00e9es au client, de la mani\u00e8re dont nous le traitons et, bien s\u00fbr, du service apr\u00e8s-vente que nous offrons.<\/p>\n<p>Par cons\u00e9quent, tout est essentiel dans son ensemble. Et le faire correctement est synonyme d\u2019atteinte des objectifs.<\/p>\n<p>Un bon service \u00e0 la client\u00e8le est important car il permet d\u2019attirer et de fid\u00e9liser les clients, car il apporte s\u00e9curit\u00e9, confiance et positionnement positif de la quincaillerie. Il contribue \u00e9galement \u00e0 \u00e9tablir les valeurs de l\u2019entreprise, \u00e0 am\u00e9liorer son image et \u00e0 faire en sorte que le grand public pr\u00e9f\u00e8re venir dans votre commerce, car il sait que tous ses besoins y seront satisfaits.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa7907f elementor-widget elementor-widget-text-editor\" data-id=\"fa7907f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #ff9900;\"><a style=\"color: #ff9900;\" href=\"https:\/\/www.emuca.fr\/blog\/cat\/tendances\/comment-fideliser-vos-clients-et-les-inciter-a-revenir-dans-votre-quincaillerie\/\">-Vous pourriez \u00eatre int\u00e9ress\u00e9 par\u00a0:<\/a><a style=\"color: #ff9900;\" href=\"https:\/\/www.emuca.fr\/blog\/cat\/tendances\/comment-fideliser-vos-clients-et-les-inciter-a-revenir-dans-votre-quincaillerie\/\">Comment fid\u00e9liser vos clients et les inciter \u00e0 revenir dans votre quincaillerie &#8211;<\/a><\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2796ea0 elementor-widget elementor-widget-text-editor\" data-id=\"2796ea0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>2. Traitement des clients<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d462e61 elementor-widget elementor-widget-text-editor\" data-id=\"d462e61\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Un mauvais service \u00e0 la client\u00e8le est souvent la principale raison de la perte de clients. On estime que deux clients perdus sur trois le sont pour cette raison.<\/p>\n<p>Un bon service \u00e0 la client\u00e8le signifie que les employ\u00e9s en contact avec le public sont polis, r\u00e9actifs, rapides et efficaces. Ils doivent apporter des solutions aux probl\u00e8mes ou du moins essayer de le faire et, bien s\u00fbr, offrir une attention personnalis\u00e9e \u00e0 chaque client.<\/p>\n<p>Dans votre quincaillerie, vous devez garantir le respect de ces exigences. Et, de cette mani\u00e8re, vous \u00e9viterez la perte de clients, vous augmenterez votre portefeuille et il vous sera beaucoup plus facile de continuer \u00e0 obtenir les b\u00e9n\u00e9fices escompt\u00e9s.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c32bef elementor-widget elementor-widget-video\" data-id=\"8c32bef\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=xU2RjF1NbOc&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b69b4e elementor-widget elementor-widget-text-editor\" data-id=\"2b69b4e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>3. Segmentation et sp\u00e9cialisation<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-745bcba elementor-widget elementor-widget-text-editor\" data-id=\"745bcba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>N\u2019oubliez pas que le client qui se rend dans votre quincaillerie est \u00e0 la recherche d\u2019un produit sp\u00e9cifique ou d\u2019un conseil pour quelque chose qu\u2019il a en t\u00eate mais dont il ne sait pas comment le d\u00e9velopper ou ce dont il a besoin pour le faire. La sp\u00e9cialisation de vos employ\u00e9s et de vos conseillers est donc fondamentale. Savoir les guider et leur offrir toutes les solutions \u00e0 leurs probl\u00e8mes ou \u00e0 leurs doutes est fondamental pour obtenir un <strong>service client<\/strong> imbattable.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b961b5 elementor-skin-carousel elementor-arrows-yes elementor-pagination-type-bullets elementor-pagination-position-outside elementor-widget elementor-widget-media-carousel\" data-id=\"5b961b5\" data-element_type=\"widget\" data-settings=\"{&quot;skin&quot;:&quot;carousel&quot;,&quot;effect&quot;:&quot;slide&quot;,&quot;show_arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;speed&quot;:500,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;loop&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]}}\" data-widget_type=\"media-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t<div class=\"elementor-main-swiper swiper\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"tornillo\" style=\"background-image: url(&#039;https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/Screenshot-22-1.png&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"soporte estante\" style=\"background-image: url(&#039;https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/Screenshot-23-1.png&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"tuerca\" style=\"background-image: url(&#039;https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/Screenshot-24-1.png&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Pr\u00e9c\u00e9dent<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Suivant<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0959d9e elementor-widget elementor-widget-text-editor\" data-id=\"0959d9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>4. Au-del\u00e0 de la satisfaction de leurs besoins : un service client personnalis\u00e9<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a6f161 elementor-widget elementor-widget-text-editor\" data-id=\"8a6f161\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Chaque client est unique, essentiel et, surtout, diff\u00e9rent. Traitez donc chacun d\u2019entre eux de mani\u00e8re personnalis\u00e9e. R\u00e9pondez \u00e0 leurs requ\u00eates, leurs questions ou leurs plaintes en examinant chaque d\u00e9tail en particulier.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-648b60d elementor-widget elementor-widget-html\" data-id=\"648b60d\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-4505789b-a8ab-4a47-acc3-1b4bbf129ecb\"><span class=\"hs-cta-node hs-cta-4505789b-a8ab-4a47-acc3-1b4bbf129ecb\" id=\"hs-cta-4505789b-a8ab-4a47-acc3-1b4bbf129ecb\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/4071763\/4505789b-a8ab-4a47-acc3-1b4bbf129ecb\"  target=\"_blank\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-4505789b-a8ab-4a47-acc3-1b4bbf129ecb\" style=\"border-width:0px;\" height=\"360\" width=\"720\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/4071763\/4505789b-a8ab-4a47-acc3-1b4bbf129ecb.png\"  alt=\"Nueva llamada a la acci\u00f3n\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(4071763, '4505789b-a8ab-4a47-acc3-1b4bbf129ecb', {\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5429d76 elementor-widget elementor-widget-text-editor\" data-id=\"5429d76\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>5. Fid\u00e9lisation : faites revenir vos clients<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf4b5d1 elementor-widget elementor-widget-text-editor\" data-id=\"bf4b5d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>La loyaut\u00e9 est une garantie de succ\u00e8s. Il n\u2019y a aucun doute l\u00e0-dessus. Un client heureux et satisfait du <strong>service client de votre quincaillerie<\/strong> sera un client qui reviendra et qui nous recommandera \u00e9galement \u00e0 ses amis, sa famille ou ses connaissances et sur toutes les plateformes num\u00e9riques dont il fait partie.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Le service client est la cl\u00e9 du bon fonctionnement de toute entreprise. Qu\u2019elle se stabilise, se d\u00e9veloppe et parvienne \u00e0 s\u2019imposer dans son secteur. C\u2019est exactement la m\u00eame chose dans les quincailleries. Le client est tout et, par cons\u00e9quent, nous devons savoir comment le traiter et le g\u00e9rer correctement. Dans ce post, nous allons vous &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/blog.emuca.com\/fr\/cat\/dernieres-nouvelles\/5-cles-pour-ameliorer-le-service-client-dans-votre-quincaillerie\/\" class=\"more-link\">Continuer la lecture <span class=\"screen-reader-text\"> \u00ab\u00a05 cl\u00e9s pour am\u00e9liorer le service client dans votre quincaillerie\u00a0\u00bb<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":17305,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-20781","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dernieres-nouvelles","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 cl\u00e9s pour am\u00e9liorer le service client dans votre quincaillerie - Emuca blog<\/title>\n<meta name=\"description\" content=\"Voici les meilleurs conseils pour un bon service client\u00e8le dans votre quincaillerie. 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