{"id":20532,"date":"2021-08-09T10:01:28","date_gmt":"2021-08-09T08:01:28","guid":{"rendered":"http:\/\/blogs.emuca.com\/nblog\/cat\/non-classifiee\/comment-fideliser-vos-clients-et-les-inciter-a-revenir-dans-votre-quincaillerie\/"},"modified":"2021-08-09T10:01:28","modified_gmt":"2021-08-09T08:01:28","slug":"comment-fideliser-vos-clients-et-les-inciter-a-revenir-dans-votre-quincaillerie","status":"publish","type":"post","link":"https:\/\/blog.emuca.com\/fr\/cat\/tendances\/comment-fideliser-vos-clients-et-les-inciter-a-revenir-dans-votre-quincaillerie\/","title":{"rendered":"Comment fid\u00e9liser vos clients et les inciter \u00e0 revenir dans votre quincaillerie"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20532\" class=\"elementor elementor-20532 elementor-16035\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e5b9f74 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e5b9f74\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ae606b2\" data-id=\"1ae606b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84919f9 elementor-widget elementor-widget-text-editor\" data-id=\"84919f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>La fid\u00e9lisation des clients doit \u00eatre l\u2019une des principales priorit\u00e9s de notre entreprise. Elle doit toujours faire partie de nos strat\u00e9gies.<\/p>\n<p>Les clients sont le c\u0153ur de toute entreprise, sans eux nous ne pouvons pas poursuivre notre activit\u00e9 et, pour cette raison, nous devons nous concentrer sur la qualit\u00e9 de nos produits et services pour obtenir leur satisfaction et ainsi les fid\u00e9liser.<\/p>\n<p>Chez Emuca, nous allons vous donner une s\u00e9rie de conseils et d\u2019id\u00e9es pour que vous sachiez comment <strong>fid\u00e9liser vos clients<\/strong> et les faire revenir dans votre quincaillerie.<\/p>\n<p>Allons-y !<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6871ee0 elementor-widget elementor-widget-html\" data-id=\"6871ee0\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-4492fb6e-a7ac-4402-b2f2-9c3e3940b24d\"><span class=\"hs-cta-node hs-cta-4492fb6e-a7ac-4402-b2f2-9c3e3940b24d\" id=\"hs-cta-4492fb6e-a7ac-4402-b2f2-9c3e3940b24d\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/4071763\/4492fb6e-a7ac-4402-b2f2-9c3e3940b24d\"  target=\"_blank\" ><img fetchpriority=\"high\" decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-4492fb6e-a7ac-4402-b2f2-9c3e3940b24d\" style=\"border-width:0px;\" height=\"307\" width=\"1137\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/4071763\/4492fb6e-a7ac-4402-b2f2-9c3e3940b24d.png\"  alt=\"Nueva llamada a la acci\u00f3n\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(4071763, '4492fb6e-a7ac-4402-b2f2-9c3e3940b24d', {\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07e0747 elementor-widget elementor-widget-text-editor\" data-id=\"07e0747\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>En quoi consiste la fid\u00e9lisation des clients ?<\/h2>\n<p>La <strong>fid\u00e9lisation <\/strong>consiste \u00e0 offrir aux clients les produits ou services qu\u2019ils recherchent avec la qualit\u00e9 qu\u2019ils s\u2019attendent \u00e0 recevoir et, en outre, \u00e0 leur fournir une exp\u00e9rience d\u2019achat si satisfaisante qu\u2019ils n\u2019h\u00e9siteront pas \u00e0 revenir chez nous lorsqu\u2019ils auront \u00e0 nouveau besoin d\u2019un produit que nous proposons. De cette fa\u00e7on, en plus de les fid\u00e9liser, nous les incitons \u00e0 nous recommander, ce qui nous permet d\u2019attirer de nouveaux clients.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e99855 elementor-widget elementor-widget-image\" data-id=\"9e99855\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"512\" height=\"346\" src=\"https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/herrajes-emuca.jpeg\" class=\"attachment-full size-full wp-image-16045\" alt=\"herrajes-ferreteria\" srcset=\"https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/herrajes-emuca.jpeg 512w, https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/herrajes-emuca-300x203.jpeg 300w\" sizes=\"(max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb9e6b elementor-widget elementor-widget-text-editor\" data-id=\"7fb9e6b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>Strat\u00e9gies de fid\u00e9lisation de la client\u00e8le<\/h2>\n<p>Il existe des multiples strat\u00e9gies que vous pouvez mettre en \u0153uvre pour <strong>fid\u00e9liser vos clients<\/strong>, et nous expliquons quelques-unes ci-dessous\u00a0:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Am\u00e9liorer le service \u00e0 la client\u00e8le en termes d\u2019informations, de conseils, de retours&#8230; Avoir un personnel qui sert les clients avec diligence est un atout major en termes de satisfaction d\u2019achat.<\/li>\n<li>Faites en sorte qu\u2019ils trouvent facilement les produits qu\u2019ils recherchent et, si vous ne les avez pas en stock, proposez-leur des solutions rapides et satisfaisantes.<\/li>\n<li>Faites un suivi continu de leur degr\u00e9 de satisfaction \u00e0 l\u2019\u00e9gard de votre quincaillerie.<\/li>\n<li>\u00c9coutez activement leurs suggestions d\u2019am\u00e9lioration.<\/li>\n<li>Activez les cartes clients qui permettent de b\u00e9n\u00e9ficier de remises, de cadeaux&#8230;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.emuca.fr\/blog\/cat\/dernieres-nouvelles\/boostez-votre-quincaillerie-grace-a-un-fournisseur-dropshipping\/\">-Vous pourriez \u00eatre int\u00e9ress\u00e9 par\u00a0:<\/a> <a href=\"https:\/\/www.emuca.fr\/blog\/cat\/dernieres-nouvelles\/boostez-votre-quincaillerie-grace-a-un-fournisseur-dropshipping\/\">Boostez votre quincaillerie gr\u00e2ce \u00e0 un fournisseur dropshipping-<\/a><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Cr\u00e9ez des promotions ou des remises uniques qui les inciteront \u00e0 venir fr\u00e9quemment dans votre commerce.<\/li>\n<li>Ayez un personnel qualifi\u00e9 qui sait r\u00e9pondre \u00e0 leurs besoins et r\u00e9soudre les doutes ou les incertitudes qui peuvent surgir dans le processus d\u2019achat.<\/li>\n<li>Utilisez les r\u00e9seaux sociaux pour cr\u00e9er une communaut\u00e9 et transmettre les valeurs de votre marque.<\/li>\n<li>Mettez constamment \u00e0 jour votre base de donn\u00e9es pour maintenir une communication fluide avec vos clients.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e49a42 elementor-widget elementor-widget-video\" data-id=\"9e49a42\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=_GUlh-uTpUI&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68a5af8 elementor-widget elementor-widget-text-editor\" data-id=\"68a5af8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>Comment faire en sorte que vos clients se souviennent de votre quincaillerie<\/h2>\n<p>La concurrence est toujours tr\u00e8s forte, surtout dans le secteur des quincailleries. Vous devez donc vous d\u00e9marquer de la concurrence pour que vos clients se souviennent de votre entreprise et que le taux de <strong>fid\u00e9lisation<\/strong> augmente.<\/p>\n<p>Voici quelques id\u00e9es pour y parvenir\u00a0:<\/p>\n<p>&nbsp;<\/p>\n<h3>Une couleur visible et accrocheuse.<\/h3>\n<p>Les couleurs sont m\u00eal\u00e9es aux \u00e9motions et c\u2019est pr\u00e9cis\u00e9ment pourquoi nous devons savoir les utiliser \u00e0 notre avantage.<\/p>\n<p>En nous diff\u00e9renciant par une couleur sp\u00e9cifique, les clients nous associeront \u00e0 celle-ci et se souviendront donc de nous.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec06959 elementor-widget elementor-widget-image\" data-id=\"ec06959\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"409\" src=\"https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/herramientas-ferreteria-1024x655.jpeg\" class=\"attachment-large size-large wp-image-16053\" alt=\"herramientas-ferreteria-emuca\" srcset=\"https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/herramientas-ferreteria-1024x655.jpeg 1024w, https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/herramientas-ferreteria-300x192.jpeg 300w, https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/herramientas-ferreteria-768x491.jpeg 768w, https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/herramientas-ferreteria.jpeg 1280w\" sizes=\"(max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a593f1b elementor-widget elementor-widget-text-editor\" data-id=\"a593f1b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>La vitrine<\/h3>\n<p>La vitrine est notre lettre d\u2019introduction. La premi\u00e8re chose que les clients et les non-clients voient de nous. C\u2019est pourquoi nous devons y travailler consciencieusement et y consacrer le temps qu\u2019elle m\u00e9rite.<\/p>\n<p>&nbsp;<\/p>\n<h3>L\u2019\u00e9clairage<\/h3>\n<p>Un autre facteur essentiel est l\u2019\u00e9clairage de notre quincaillerie. Il doit \u00eatre de qualit\u00e9 et avoir une bonne quantit\u00e9 qui facilite la visibilit\u00e9 de tous les produits que nous proposons.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4da4343 elementor-skin-carousel elementor-arrows-yes elementor-pagination-type-bullets elementor-pagination-position-outside elementor-widget elementor-widget-media-carousel\" data-id=\"4da4343\" data-element_type=\"widget\" data-settings=\"{&quot;skin&quot;:&quot;carousel&quot;,&quot;effect&quot;:&quot;slide&quot;,&quot;show_arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;speed&quot;:500,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;loop&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]}}\" data-widget_type=\"media-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t<div class=\"elementor-main-swiper swiper\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"31271.main\" style=\"background-image: url(&#039;https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/31271.main_.jpg&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"8432393003030.main\" style=\"background-image: url(&#039;https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/8432393003030.main_.jpg&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"52009.main\" style=\"background-image: url(&#039;https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/52009.main_.jpg&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"92940.main\" style=\"background-image: url(&#039;https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/92940.main_.jpg&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Pr\u00e9c\u00e9dent<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Suivant<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f74a4e elementor-widget elementor-widget-text-editor\" data-id=\"7f74a4e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>La qualit\u00e9<\/h3>\n<p>Ce qui fera que les clients se souviendront de notre quincaillerie, c\u2019est la qualit\u00e9 des produits ou des services que nous proposons.<\/p>\n<p>Si la qualit\u00e9 de ce qu\u2019ils ach\u00e8tent est mauvaise et ne leur donne pas un bon r\u00e9sultat, non seulement nous n\u2019obtiendrons pas la fid\u00e9lisation des clients, mais nous favoriserons \u00e9galement une mauvaise image de l\u2019entreprise et emp\u00eacherons les r\u00e9f\u00e9rences de l\u2019un \u00e0 l\u2019autre.<\/p>\n<p>Proposez donc un excellent rapport qualit\u00e9-prix dans votre \u00e9tablissement et, bien s\u00fbr, toujours accompagn\u00e9 d\u2019un service client\u00e8le imbattable.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5388414 elementor-widget elementor-widget-image\" data-id=\"5388414\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"360\" src=\"https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/ferreteria-herramientas.png\" class=\"attachment-large size-large wp-image-16069\" alt=\"\" srcset=\"https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/ferreteria-herramientas.png 658w, https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/ferreteria-herramientas-300x169.png 300w\" sizes=\"(max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe81b35 elementor-widget elementor-widget-spacer\" data-id=\"fe81b35\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-060c423 elementor-widget elementor-widget-text-editor\" data-id=\"060c423\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Vous le savez donc ! Mettez-vous en route avec les id\u00e9es qu\u2019Emuca vous a donn\u00e9es dans ce post et faites un bond vers la <strong>fid\u00e9lisation de vos clients<\/strong>. Votre communaut\u00e9 vous aidera \u00e0 atteindre vos objectifs et vous permettra de continuer \u00e0 grandir et \u00e0 \u00e9voluer comme vous le souhaitez.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>La fid\u00e9lisation des clients doit \u00eatre l\u2019une des principales priorit\u00e9s de notre entreprise. Elle doit toujours faire partie de nos strat\u00e9gies. Les clients sont le c\u0153ur de toute entreprise, sans eux nous ne pouvons pas poursuivre notre activit\u00e9 et, pour cette raison, nous devons nous concentrer sur la qualit\u00e9 de nos produits et services pour &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/blog.emuca.com\/fr\/cat\/tendances\/comment-fideliser-vos-clients-et-les-inciter-a-revenir-dans-votre-quincaillerie\/\" class=\"more-link\">Continuer la lecture <span class=\"screen-reader-text\"> \u00ab\u00a0Comment fid\u00e9liser vos clients et les inciter \u00e0 revenir dans votre quincaillerie\u00a0\u00bb<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":16167,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[117],"tags":[],"class_list":["post-20532","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tendances","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment fid\u00e9liser vos clients et les inciter \u00e0 revenir dans votre quincaillerie Emuca ?<\/title>\n<meta name=\"description\" content=\"? 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