{"id":20777,"date":"2021-08-11T14:42:58","date_gmt":"2021-08-11T12:42:58","guid":{"rendered":"http:\/\/blogs.emuca.com\/nblog\/cat\/uncategorized\/5-keys-to-working-on-customer-service-in-your-hardware-store\/"},"modified":"2021-08-11T14:42:59","modified_gmt":"2021-08-11T12:42:59","slug":"5-keys-to-working-on-customer-service-in-your-hardware-store","status":"publish","type":"post","link":"https:\/\/blog.emuca.com\/en\/cat\/current-news\/5-keys-to-working-on-customer-service-in-your-hardware-store\/","title":{"rendered":"5 keys to working on customer service in your hardware store"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20777\" class=\"elementor elementor-20777 elementor-17317\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03015cd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"03015cd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c6ea011\" data-id=\"c6ea011\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08a3079 elementor-widget elementor-widget-text-editor\" data-id=\"08a3079\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Customer service<\/strong> is key for any business to work properly. To stabilise, grow and establish itself in its sector. It&#8217;s exactly the same in hardware stores. The customer is everything, so we must know how to treat and manage them properly.<\/p>\n<p>In this post, we are going to give you 5 keys so that you can work and improve your hardware store&#8217;s customer service. So, take note and set yourself up for success!<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63cff9a elementor-widget elementor-widget-image\" data-id=\"63cff9a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"360\" src=\"https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/ferreteria.jpeg\" class=\"attachment-large size-large wp-image-17172\" alt=\"imagen ferreter\u00eda con clientes\" srcset=\"https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/ferreteria.jpeg 658w, https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/ferreteria-300x169.jpeg 300w\" sizes=\"(max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7086dc elementor-widget elementor-widget-text-editor\" data-id=\"b7086dc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>1. The importance of good customer service<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff8bccd elementor-widget elementor-widget-text-editor\" data-id=\"ff8bccd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Customer service in a hardware store<\/strong> is much more than just a good product. It is the information given to the customer, the way we treat them and, of course, the after-sales service we offer.<\/p>\n<p>Therefore, everything as a whole is essential. And to do it correctly is synonymous with the achievement of objectives.<\/p>\n<p>Good customer service is important because it helps to attract and build customer loyalty, since it gives security, confidence and positive positioning of the hardware store. It also establishes the company&#8217;s values, improves the image and the general public will prefer to visit your business, because he knows that all his needs will be met in your store.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa7907f elementor-widget elementor-widget-text-editor\" data-id=\"fa7907f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong><span style=\"color: #ff9900;\"><a style=\"color: #ff9900;\" href=\"https:\/\/www.emuca.co.uk\/blog\/cat\/trends\/how-to-build-customer-loyalty-and-keep-them-coming-back-to-your-hardware-store\/\">-You may be interested in:<\/a><a style=\"color: #ff9900;\" href=\"https:\/\/www.emuca.co.uk\/blog\/cat\/trends\/how-to-build-customer-loyalty-and-keep-them-coming-back-to-your-hardware-store\/\"> How to build customer loyalty and keep your customers coming back to your hardware store-<\/a><\/span><\/strong><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2796ea0 elementor-widget elementor-widget-text-editor\" data-id=\"2796ea0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>2. Customer service<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d462e61 elementor-widget elementor-widget-text-editor\" data-id=\"d462e61\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Bad experiences and bad customer service is often the main reason for loss of customers. It is estimated that two out of every three customers lost is a consequence of this<\/p>\n<p>Treating customers well means that employees in contact with the public should be polite, responsive, fast and efficient. Provide solutions to the customer problems or at least try to do so, and of course, to offer a personalised attention for each of them.<\/p>\n<p>You must ensure that these requirements are met in your hardware store. This will help you to avoid customer loss, increase your portfolio and it will be much easier for you to continue to obtain the expected benefits.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c32bef elementor-widget elementor-widget-video\" data-id=\"8c32bef\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=xU2RjF1NbOc&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b69b4e elementor-widget elementor-widget-text-editor\" data-id=\"2b69b4e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>3. Segmentation and\u00a0 specialisation<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-745bcba elementor-widget elementor-widget-text-editor\" data-id=\"745bcba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Remember that the customer that comes to your hardware store is looking for a specific product or advice for something he has in mind but does not know how to develop it or what he needs to do it. So the specialisation of your employees and advisors is essential. To know how to guide them and offer them all the solutions to their problems or doubts is fundamental to achieving optimum customer service.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b961b5 elementor-skin-carousel elementor-arrows-yes elementor-pagination-type-bullets elementor-pagination-position-outside elementor-widget elementor-widget-media-carousel\" data-id=\"5b961b5\" data-element_type=\"widget\" data-settings=\"{&quot;skin&quot;:&quot;carousel&quot;,&quot;effect&quot;:&quot;slide&quot;,&quot;show_arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;speed&quot;:500,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;loop&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]}}\" data-widget_type=\"media-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t<div class=\"elementor-main-swiper swiper\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"tornillo\" style=\"background-image: url(&#039;https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/Screenshot-22-1.png&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"soporte estante\" style=\"background-image: url(&#039;https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/Screenshot-23-1.png&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-carousel-image\" role=\"img\" aria-label=\"tuerca\" style=\"background-image: url(&#039;https:\/\/blog.emuca.com\/wp-content\/uploads\/2021\/05\/Screenshot-24-1.png&#039;)\">\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Previous<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Next<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0959d9e elementor-widget elementor-widget-text-editor\" data-id=\"0959d9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>4. Beyond satisfying their needs: personalised customer service<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a6f161 elementor-widget elementor-widget-text-editor\" data-id=\"8a6f161\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Each customer is unique, essential and above all, different. So treat each of them in a personalised manner. Answer his doubts, queries or complaints assessing every single detail.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-648b60d elementor-widget elementor-widget-html\" data-id=\"648b60d\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-eef513bb-e77a-4482-9802-6c7fc490f66e\"><span class=\"hs-cta-node hs-cta-eef513bb-e77a-4482-9802-6c7fc490f66e\" id=\"hs-cta-eef513bb-e77a-4482-9802-6c7fc490f66e\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/4071763\/eef513bb-e77a-4482-9802-6c7fc490f66e\"  target=\"_blank\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-eef513bb-e77a-4482-9802-6c7fc490f66e\" style=\"border-width:0px;\" height=\"360\" width=\"720\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/4071763\/eef513bb-e77a-4482-9802-6c7fc490f66e.png\"  alt=\"Nueva llamada a la acci\u00f3n\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(4071763, 'eef513bb-e77a-4482-9802-6c7fc490f66e', {\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5429d76 elementor-widget elementor-widget-text-editor\" data-id=\"5429d76\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>5. Loyalty: keep your customer coming back<\/h2>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf4b5d1 elementor-widget elementor-widget-text-editor\" data-id=\"bf4b5d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Customer loyalty is a guarantee of success. There is no doubt about it. A happy and satisfied customer with <strong>your hardware store&#8217;s customer service<\/strong> will be a returning customer, and that, in addition, will recommend you to his friends, family members or acquaintances and on all digital platforms of which he is a member.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer service is key for any business to work properly. To stabilise, grow and establish itself in its sector. It&#8217;s exactly the same in hardware stores. The customer is everything, so we must know how to treat and manage them properly. In this post, we are going to give you 5 keys so that you &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/blog.emuca.com\/en\/cat\/current-news\/5-keys-to-working-on-customer-service-in-your-hardware-store\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;5 keys to working on customer service in your hardware store&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":17304,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[54],"tags":[],"class_list":["post-20777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-current-news","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 keys to working on customer service in your hardware store - Emuca blog<\/title>\n<meta name=\"description\" content=\"Here are the best tips for good customer service in your hardware store. 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